|Extreme Quality Control|
Quality control becomes “Extreme” when all of the vital people involved in a project do their part to achieve the best possible product. Our quality control is made up of three important layers. The first layer starts at the beginning of the process with the material suppliers and vendors. The process then shifts to the second layer which is the subcontractors and on-site craftsmen. The completion of the entire project is then monitored by the third layer which is the ownership.
Our suppliers are a vital part of the quality process. The materials that are put into your home, from the lumber to the lighting fixtures, need to pass our quality standards. We expect our suppliers to inspect the materials that they deliver to us and to reject any substandard or damaged products before they reach the jobsite. As a second line of defense, we will inspect these same products before they are accepted on the jobsite and will send back any rejected materials.
The subcontractors that we work with are selected for their knowledge and quality of installation. We rely heavily on our subcontractors to inspect their own work and make sure that it meets our standards of excellence. We have assembled a group of subcontractors that take pride in their work and are willing to take an active part in our quality process. Our subcontractors use careful thought and attention to detail as they assemble and integrate the materials in your house. Your house will be constructed the same way that they would assemble their own homes.
Any good owner has the responsibility to inspect and monitor the product that he produces. As owner of MasterCraft Design & Build, I take that charge seriously. My experience as a residential and commercial carpenter allows me the opportunity to understand the complex pieces that make up your house and to integrate them in such a way that the final product flows together smoothly.
Many times you may have new ideas or changes in the way that you want your house built. When that happens, we will assemble all of the subcontractors involved and figure out the best way to incorporate the new ideas into the existing plan. Our goal is a polished final product that flows together and a home that you can be proud of for years to come.
"To turn my childhood home into our family's dream home, we needed to find the right person for the job. We stopped looking after we met with Steve Horn. Steve, Mike, and the exceptionally qualified sub-contractors were able to take our ideas for the home and turn them into a reality. They always kept us informed, were there to always answer questions, guide us in making the right decisions and dealt with my never-ending changes. We loved working with everyone and highly recommend Mastercraft Design and Build."
Rick and Linda C., South St. Louis County, MO
"On April 22, 2011 at 8:05 P.M. a Category 4 tornado hit our neighborhood. I have a friend who owns Berkeley Lumber and asked him who he would recommend to rebuild our home. His answer was Steve Horn. From the First time we met with him he was concerned with our wishes to rebuild home. As you can see from the pictures we have a beautiful home we are proud of. Thanks Steve!"
Dave and Pat K., Bridgeton, MO
"After interviewing five general contractors for the job. I felt very comfortable with Steve and the impressive resume he presented. Having done most of the work on our house myself and with the help of my friends, I was not about to let just anyone rebuild our dream home. With a list of excellent subcontractors, creative design, a good working knowledge of the residential industry and scheduling skills Steve was able to satisfy the insurance company and most important the homeowner. We were able to move in a week early. What a thrill."
Ray & Patty V., South St. Louis County, MO
"When we called you, you responded immediately. You knew exactly how to coordinate with the insurance company’s adjuster. The craftsmen which you brought to the job were excellent and knew how to restore a 1924 house to its original look using modern materials."
Alan & Judy B., Webster Groves, MO